Well this is the ongoing saga of the limited and poor service that I receive at the edmonton dealership. As per usual I contact the service rep to discuss getting an oilchange before the winter lock up. I advise him that the clutch squeaks when I depress the pedal, I need them to finally install the new fog light that they billed me for on the last service, I need new rear tires, and I need them to check the wheel alignment as I get alot of vibration at highway speeds. I also remind the service rep that I have to drive 600 km for the service and as usual would likely need a friday booking. The first time we negotiate is 4:00 pm but with the caveat that there is no way they can possibly take care of everything and the tires will likely be back ordered. I check my schedule and see that I can squeeze likely another hour out of work, make the 5 hour trek and make it their by 3:00. The response is the same, the service department closes at six and that wont be enough time. I ask if they could just check the clutch and if its just a lubrication issue squirt some wd 40 or something on it. I also advise him that i will need a courtesy vehicle as i have to make my way to another town with in an hour.

So the day arrives, I head down the highway and arrive at the dealership 15 minutes early. Talk to the service rep and he asks so what can we do for you today (this despite me booking the problems through the internet site and having the lengthy discussions with the rep on the phone a week before) Knowing the tires is a non issue (knew they would not be able to do that) I go through my list, oil change , install my light, check the clutch squeek. His response we wont have enough time. I tell him I want it recorded on the service order that i wanted these things checked so that I would have a record if it ever became a warranty issue. His response again is we wont have enough time. the service department closes at 6. I then proceed to remind them that I need a loaner so that I can get on my way. his response well i dont know if we have one available. My comment at this point is, I am not surprised as the service here has been short of horrendous on every occasion that i have brought the vehicle in. his response is "well what do you expect us to do?" I indicate to him that when we have brought our Acura TL in for servicing at the edmonton dealership and they have provided us a loaner which we take back to Fort mcmurray and return a week later when the car would be available. he asks which acura dealer and i advise him the one just down the block from here. His response, "well my brother works there and I can tell you that would never happen". This in the presence of other customers. He has now implied to everyone that is in earshot that I am a liar. I say to him, well you better call your brother, give him my name and have him look up the service records because on two occasions we have been given a loaner from the acura dealership to take home to fort mc and bring back a week later. i also advised him I did not appreciate him suggesting that i was lieing to him . My wife as well is getting perturbed. It is now 3:20 and our car has still not moved from the intake station. We start to complain more about what a frustrating experience it has been having to deal with the service department and how we expected so much more from the Porsche franchise. At this point a female service rep in the next station tells us to quit complaining as their are other customers in the area and that we should not say negative things about the company. Well we let her have it with both barrels at that point. I indicated to her that we are perfectly entitled to complain about the service, in fact that we had a right to. I pointed out that at no point did we use any derrogatory language despite the fact that her co-worker suggested we were lieing to him. Eventually the two leave the area, 10 minutes goes by, its now 3:25 and the car has still not moved from the intake station, and the service rep, my old service rep ( the one I booked the appointment with) comes in and says I understand we have a problem. I say yes I brought the car in and I want these items attended to. he says well you know I told you on the phone last week that we could only do the oil change. I reminded him that I then changed the service to one hour earlier so that they could hopefully attend to the fog light and at least check out the squeek. He said that was no his understanding, whereupon I once again said I want it recorded on the service sheet that I requested they be done. So they provide the sheet with my requests written on it, then struck out, with a notation, customer advised not enough time. They finally line me up with a loaner a 2008 cheyenne S, ( a nice vehicle I was impressed)

What was even more troubling, is that when I got to the dealership I happened to meet up with a friend from my town who's vehicle had broke down, a blown hose or something, he called they towed and it was already up on the jacks getting serviced. No appointment, nothing, just called and in it went. Good for him I guess, he hadnt even bought his vehicle from them. But bad for me. We left 3:45 and you guessed it my vehicle still sitting in the intake bay.

I am called at 6:00 pm and told that the oil change was done , the fog light put in and the squeek appears to be a pressure plate issue. this fellow tells me that my original service rep will speak to me when I pick the vehicle up in the morning to schedule a time for it to be looked at, he advises that it will take a couple of days and that they will provide a loaner. I thank him for the info. I go back the next day to pick up my vehicle. My service rep for the third time no where to be seen, I am thrown the service sheet with no explanation of anything that was done and simply asked how I am paying for it.

No follow up on the clutch issue, no request to book a further appointment, and no communication from the original service rep as promised. Given that I am likly 2 weeks from parking it for the winter I am just going to have to let the clutch issue simmer until the spring. I have owned many cars and dealt with many dealers from Mazda, Ford, GMC, Infiniti, Nissan, and Acura, and none of them have treated me in this manner, none of them have displayed the lack of concern for their clients that I encounter with the Porsche dealer, and none of them have ever called me a liar. Is this typical of high end dealers, would I be treated the same way at a BMW or Mercedes dealership?

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1 of 60 Sold in Canada 2006