Dont even get me started on how poorly I was treated by my local BMW dealership. VERY similar to your story. Its why I own a Porsche now.
I guess this just proves that there are good, bad and ugly, no matter what badge is on the hood. What I am amazed by is the fact that the dealerships now dont even come close to working WITH you....they simply buck you and persistently work AGAINST you in the problem solving. There should be laws against that!
