Booster - now you've got me worried re: my first service coming up.
When Edmonton's newer BMW dealer yanked me around over a simple flat tire (run-flat, on tire warranty) for a few weeks, I tracked down BMW's Canadian president and sent a polite letter indicating my disappointment with poor communication with customers. (It wasn't waiting for the tire that bugged me, it was never getting a call-back as promised, several times.) Problem fixed right away, and service dept was contrite...

Good luck!