Quote:
Originally Posted by CGF
I bought a US car 2mths ago. Essentially I just got it here and started tracking it. However now I have a PS issue so I have to visit a dealer. I was on my way from Ottawa to Tremblant when the steering started to moan again (I had topped it up Friday when I first heard it groaning but that was after 10-11 track days so I thought/hoped it was due to evaporation). I bailed on the DE and headed to Montreal as it is closer and there are 2-3 dealers here. I sit down at service and they put in the VIN# and see it is a US originated car. They say I have to pay them $400 for a "Confirmation of Imported Vehicles" inspection. I suggest nicely that that should not be necessary as the warranty is North American wide not country specific. I call Porsche Canada (no one there) then PCNA. PCNA says the dealer can do whatever they want, ie they don't have to provide warranty service to me if they don't want to. WTF? So being between a rock and a hard place I paid in the hopes that the car gets fixed so I can head back to Tremblant to do day 2 & 3 of the DE.
How do I get this unnecessary charge reversed? Has anyone else had success in getting around this?
:cheers:
Chris
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Chris:
I am about to purchase a Cayman S in the US and can only imagine how angry you must be feeling about this outrageous charge for a fictitious "inspection". I am very upset that any reputable Porsche dealer in Canada would do such a thing. These types of onorous levies can only be classified as malicious and fraudulant since no ligitimate business justification exists. I was told by the dealer in Ottawa last week when I checked with him about buying a Cayman in the US that all remaining US warranty would be honoured by them for my US bought car, but they would not provide "goodwill" warranty after the warranty expired. But he did say they charged a flat fee of $600 to "Canadianize" the car such as installing relay for activating the daytime running lights, and kilometers readouts in the instrument displays.
Definitely, I would write to Porsche Canada and file a complaint against the Montreal dealer, and request the charge be reversed. I am assuming your car has already been Canadianized and registered in Ontario, and would certainly not require any "Confirmation of Imported Vehicles".
I would very much like to hear from you (could you PM me) regarding your US purchase experience, including the recall clearance letter, customs, inspections, etc.
Wish you the best, and keep us posted.