.D. Power and Associates has released the results of its 2006 Customer Service Index Study that measures which brands have the best service departments. Not surprisingly, Lexus nabbed the top spot with a CSI score of 912. Whoa, but there's Buick right behind it with a score of 911, followed by Cadillac with 909. The bottom of the list is occupied by Isuzu with a score of 781, some 29 points below Volkswagen's 810. Of note: six out of the top ten service departments came from domestic brands.



The Customer Service Index Study measures quality of service in the areas of service initiation, service adviser, in-dealership experience, service delivery, service quality and user-friendly service. Survey responses were gathered from 79,580 owners of model year 2003 through 2005 vehicles.





[Source: Automotive News]

Customer Service Index Ranking[/quote]

(Based on a 1,000-point scale)



Lexus - 912

Buick - 911

Cadillac - 909

Jaguar - 908

Lincoln - 906

Mercury - 905

Saturn - 904

Pontiac - 903

Audi - 890

MINI - 890

Volvo - 890

Acura - 889

Chevrolet - 887

Infiniti - 887

Porsche - 887

BMW - 884

Honda - 883

HUMMER - 882

Saab - 880

GMC - 879

IndustryAverage - 873[/quote]

Mercedes-Benz - 872

Hyundai - 869

Chrysler - 867

Ford - 866

Dodge - 862

Toyota - 861

Subaru - 858

Jeep - 851

Nissan - 849

Mitsubishi - 848

Kia - 843

Mazda - 843

LandRover - 840

Suzuki - 823

Volkswagen - 810

Isuzu - 781