This may sound benign but is actually worrying me a bit.

A week ago or so my Radio/CD suddendly stopped working. I must have switched it on a total of 3 times (the sound system I prefer is just behind me), but as I was with my girlfriend we used it on the highway bits. Anyway, we stopped the car for a stroll and when we got back and tried to turn the radio on it was just dead, together with the CD that it swallowed.

A week or so later I took it to the dealer to see what was wrong. After seating in the car for a while, opening the fuse box (that was my guess to) and fiddling with the book the tech person asked me a rather puzzling question along the lines of "have you taken the car somewhere?". My first thought was "wth?" yeah, I take it "somewhere" all the time! Then he added "someone messed with your car", to wich I replied "impossible" because it simply is! Then it finally hit me that he was implying I took the car to some corner garage that messed up the radio... He also added the fuse key is missing and a fuse to is missing...

Apart fom the fact that a) I would never take my Cayman anywhere but to a official Porsche center b) that I must be one of the most anal retentive CS owners there's the simple fact that something that is working and stop's working when you get back to the car 10 minutes later must not be related to some misterious evaporating part (lile a fuse). I would think more a blow or disconnect something.

Then he goes all confident to show me that there was a fuse missing, "you want to see?" changes a fuse from place or something and... DOH! the radio keeps working. He goes... err.. fiddles some more and then realizes it was a fuse that snapped out of it's place. To which I replied "I guess I was being wrongly accused hum...?" After that he still insisted that the fuse key was missing to which I said "Yeah! How can that be?"

Anyway this worries me because a simple benign inccident gets me this stupid acusations I guess what can happen if I have some more serious mechanical problem (knock on wood!). On top of all I was delivered a brand new car with no fuse key... call the inquisition.

Two weeks ago my radio and CD player just stopped working. I think it was was getting power because the word "Porsche" was displayed. I checked the two fuses for the unit and they were fine. However, when I put the fuses back in the radio and CD started working. Not sure why or what happened. It is still working fine.

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Michael Davis
Go Vols -
2006 CS - Arctic Silver
Tubi exhaust and sport tips, Softronic Stage II Racing Intake and P3 ECU flash, Porsche leather GT3 seats,6pt harness, sport steering wheel, fire extinguisher, track mats

Rule #1 - pass the buck

Me- "Hi Dell, my computer's not working"

Dell Dude- "Does your computer have software on it?"

Me- "Yes"

Dell Dude- "Well its the software's fault, you should give Microsoft a call"

Guess who Microsoft told me to call, 2 minutes later?

...only today I checked, they still gave me the car back without the fuse key... I start to foresee a small easily correctible mistake on their part turning into a nasty customer lashback. Call it nitpicking but when I pay nearly 100k€ for a car I expect it to come with all parts included...

Does anybody had something missing from their cars os similir incident happening?

The problem/fix (removing and replacing the fuse) has been around for a long time. I did it years ago when I had a Boxster.

lusocayman, you're just dealing with normal, human nature. Everyone wants to blame someone else. You bought a 100k€ car. Unfortunately that does not mean that you get a 100k€ tech in the deal. Enjoy the car. Maybe by the next time you take it in for service the tech will have moved on to another dealership.

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Porsche Cayman 2.7
Mercedes E320 Bluetec
Ducati Paul Smart LE
BMW R1200GS

Cars and people are imperfect, and not necessarily in that order. I would have thought you would get at least a half hearted apology from the tech.

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NAV / 6 Speed / Colored Wheel Crests / Self Dimming Mirrors & Rain Sensor Wipers / Auto Climate Control / Black Porsche Floor Mats / Bose Surrond Sound Sys. / Heated Seats / Preferred Package / 6 Disk CD Changer / TOOKI / Das Schild / Clear Side Markers / Front Cargo Liner / Rear Cargo Liner

"...Politicians and diapers need to be changed often, and for the same reason..."

So true...so true.

Apparently, after all that, he still thought I took a car I bought from them just 3 months ago, which barely passed the 2000K mile mark, went berserk, tried to install some aftermarket nitro-inconnel fuses, steal the fuse key on the process and now I'm out to get a new one for free!! Yuppy!

I'm still waiting for the phonecall from the sales rep to give me some feedback... Just goes to show how a fantastic product can be let down by **** customer care.

I can'rt believe that. ou pay for Porsche quality but don't get the service to back it up?

The Bose radios are famous for that. On my '03 Boxster S it went dead a few times only to work perfectly the next day. Bose is ****!

Strange but true. Some Porsche service departments aren't too hot.

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Porsche Cayman 2.7
Mercedes E320 Bluetec
Ducati Paul Smart LE
BMW R1200GS

Well, at least I can open my heart and vent out my frustration a bit with the community. Thanks guys

Let's see how this ends, I already am gonna get the contact for the Porsche Iberia customer care responsible.

Funny thing, I buy all my companies cars from humble Opel and they have impecable customer care, corteous and super professional. Go figure...

Brings to mind a philosophy we quote on a regular basis when teaching Gulfstream pilots, "less is more"!